Our performance and customer satisfaction as measured by GEMM

Overall Rating: 7.95 of 10   \/   Poor Fair OK Good Excellent     Average Customer Rating: Excellent   \/   Poor Fair OK Good Excellent 12 ratings given in the past 180 days. Review Feedback | Place Feedback     Customer Satisfaction: 100 % \/ 60% 75% 85% 90% 95% 0 of 12 ratings given in the past 180 days were 'Fair' or 'Poor'. Review Feedback | Place Feedback     Grading Accuracy: 100 % \/ 75% 80% 85% 90% 95% From 139 reports received from customers in past 180 days: 17 "better than advertised". 122 "as advertised". 0 "worse than advertised". 0 "wrong item shipped". 0 of 12 people who reported back about accuracy in past 180 days indicated that one or more items were "bad" or "misgraded". Increases 'Overall Rating' by 0.06     Successful item 'fill'/ availability rate: 88 %   \/   50% 65% 75% 85% 95% 58 of 519 items ordered in past 180 days were not available. Reduces 'Overall Rating' by 1.99     Average time from customer order to ship: 1.4 days \/ 8+ weeks 4-8 weeks 2-4 weeks 1-2 weeks <1 week 461 items shipped in past 180 days. Reduces 'Overall Rating' by 0.12

Statistics last recalculated: 22Nov2009